I went to dinner with Tracy and her mom, and 2 of Tracy’s good friends for dinner at Planet Thai last night. Tracy and I are both fans of Planet Thai, and have decent experiences with it. But last night was horrible! It’s making me really not anticipating going there again soon.

From the time we arrived, ate and then left, it was about 3 1/2 hours. There were only 5 of us. Not really a huge group. Not even enough for the automatic gratuity to be included. And we didn’t order anything overly complex either (one of the dishes was a Pad Thai with vegetables). But, it went from frustrating, to annoying to completely comical. It was still sad the service was completely horrible, but we couldn’t resist and made fun of the entire situation. What made it worse was the manager and server knew they had screwed up, apologized, yet somehow actually didn’t rectify the situation. They continued to screw things up. They offered us a bottle of wine, but we actually only wanted the drinks we had initially ordered. They forgot multiple orders, the food was cold, and incorrectly made drinks. It was appalling really. It just frustrates me when you’ve alerted to them they’ve made mistakes, and take zero or limited effort to actually remedy it. Very unimpressed last night. We saw the restaurant flip tables at least once last night. They had no interest in making sure people were content and happy customers.

Sorry Planet Thai, you’re officially off my recommend to family and friends list.